Refund Policy for Peekadoo

Refund Policy

At Peekadoo, we take pride in creating handmade crochet products with love and dedication. Your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Refund Eligibility:

To be eligible for a refund, please ensure that your request meets the following criteria:

You have contacted Peekadoo’s customer support within 30 days of receiving your order.

The item(s) must be in their original condition, with all tags and packaging intact.

Personalized or customized items, such as those with your baby’s name, are only eligible for a refund if they arrive damaged or defective.

Refund Process:

To initiate a refund, please follow these steps:

Contact our customer support team at info@peekadoo.net within 30 days of receiving your order. Please provide your order number and a detailed explanation of the reason for your refund request.
Our customer support team will review your request and provide you with instructions on how to return the item(s) if necessary.

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

Refund Approval:

If your refund is approved, we will process the refund to your original method of payment. Please allow a reasonable amount of time for the refund to appear in your account, as processing times may vary depending on your payment provider.

Refund Rejection:

If your refund request is rejected, we will provide you with a clear explanation of the reasons for the rejection. In such cases, you may have the option to have the item(s) returned to you at your expense.

Return Shipping:

If you are instructed to return the item(s) for a refund, please ensure they are securely packaged to prevent damage during transit. You will be responsible for covering the return shipping costs unless the item(s) arrived damaged or defective.

Questions or Concerns:

If you have any questions or concerns about our refund policy or the refund process, please don’t hesitate to contact our customer support team. We’re here to assist you and ensure a smooth and satisfactory experience with Peekadoo.

We appreciate your trust in Peekadoo and hope that our handmade crochet products continue to bring joy and comfort to you and your little one.

Experience the luxury of personalization and the joy of handmade craftsmanship with Peekadoo.